exchange and returns
Our product exchange policy aims to provide customers with total security regarding the products purchased in our store.
All our products come with a warranty against manufacturing defects.
We also exchange products that are different from those ordered by the customer.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to make an exchange:
If more than 7 business days have passed and the product shows any defects or faults, contact us with the order number, the product to be returned, and the defect.
As soon as we receive the email, we will send your request to our quality department for verification. Authorization from this department will be necessary for a possible exchange. Once the analysis is completed, we will contact you with the findings and if an exchange is needed.
The deadline for requesting an exchange for this reason is 90 days after receiving the product.
Please note that we will not make exchanges or refunds after this period.
Your complaint will be analyzed within a maximum of 7 business days, and if the problem is confirmed, we will contact you via email and you can choose one of the following alternatives:
- Receive a refund of the amount paid.
- Receive a new product identical to the one ordered.
- Receive a product of similar value.
- Receive a voucher with the product value for use in future purchases.
According to the CDC (Consumer Protection Code), the request to cancel online purchases must be made within 7 business days after the date of receipt.
For credit card refunds, our financial department has a maximum of 7 business days to process with the credit card operator, and the time limit for the balance to return to your credit card is up to 120 days, depending on the card operators and the closing date of your statement.
If a refund is necessary, it will be made to a checking account within a maximum of 10 business days after the quality analysis and can only be made to an account with the same CPF that was used on our website.
Products returned without prior communication, outside the deadline, with missing or incorrect items, without the label or invoice, will be sent back to the customers.
The same applies to exchanges rejected after analysis by our quality department. They will be sent back to customers via COD (Collect on Delivery) and the shipping cost must be paid by the customer.
Attention: LD IC is not responsible for shipping expenses for returns followed by refunds, chargebacks, or exchanges for other products; these expenses are the customer's responsibility.
All our products come with a warranty against manufacturing defects.
We also exchange products that are different from those ordered by the customer.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to make an exchange:
If more than 7 business days have passed and the product shows any defects or faults, contact us with the order number, the product to be returned, and the defect.
As soon as we receive the email, we will send your request to our quality department for verification. Authorization from this department will be necessary for a possible exchange. Once the analysis is completed, we will contact you with the findings and if an exchange is needed.
The deadline for requesting an exchange for this reason is 90 days after receiving the product.
Please note that we will not make exchanges or refunds after this period.
Your complaint will be analyzed within a maximum of 7 business days, and if the problem is confirmed, we will contact you via email and you can choose one of the following alternatives:
- Receive a refund of the amount paid.
- Receive a new product identical to the one ordered.
- Receive a product of similar value.
- Receive a voucher with the product value for use in future purchases.
According to the CDC (Consumer Protection Code), the request to cancel online purchases must be made within 7 business days after the date of receipt.
For credit card refunds, our financial department has a maximum of 7 business days to process with the credit card operator, and the time limit for the balance to return to your credit card is up to 120 days, depending on the card operators and the closing date of your statement.
If a refund is necessary, it will be made to a checking account within a maximum of 10 business days after the quality analysis and can only be made to an account with the same CPF that was used on our website.
Products returned without prior communication, outside the deadline, with missing or incorrect items, without the label or invoice, will be sent back to the customers.
The same applies to exchanges rejected after analysis by our quality department. They will be sent back to customers via COD (Collect on Delivery) and the shipping cost must be paid by the customer.
Attention: LD IC is not responsible for shipping expenses for returns followed by refunds, chargebacks, or exchanges for other products; these expenses are the customer's responsibility.